Rochester Smart AI ("we," "us," or "our"), a women-owned business located in Rochester Hills, Michigan, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rochestersmartai.com), call our AI receptionist, schedule a demo, or use our services.
1. Information We Collect
We collect:
- Contact information (name, business name, phone number, email) when you fill out forms, call us, or schedule demos
- Call recordings/transcripts (only if enabled for quality/training — we do not record without notice)
- Calendar and appointment data (when you book via our AI)
- Device/IP information (automatically collected via website)
2. How We Collect Information
- Directly from you (forms, calls, emails)
- Automatically (cookies, analytics tools)
- Through third parties (Twilio for calls, Vapi.ai for voice processing, Google Calendar for scheduling)
3. How We Use Your Information
- To provide and improve our AI receptionist and scheduling services
- To schedule and confirm appointments/demos
- To send reminders and follow-ups (via SMS/email)
- To respond to inquiries and provide support
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (Twilio, Vapi.ai, Google, Stripe, Deepgram, SMS gateways) — only for service delivery
- Legal authorities if required by law
5. Data Retention
We keep personal information only as long as necessary to provide services or meet legal requirements (typically 1–3 years for appointment records).
6. Your Rights
Under Michigan and applicable US law, you may:
- Request access to your data
- Request correction or deletion
- Opt out of SMS (reply STOP)
Contact us at [email protected] to exercise these rights.
7. Security
We use reasonable security measures to protect your information, including encrypted connections (HTTPS), secure data storage, and access controls. However, no system is 100% secure.
8. Changes to This Policy
We may update this policy. Changes will be posted here with an updated effective date.
9. Contact Us
Rochester Smart AI
Rochester Hills, MI
Email: [email protected]
Phone: (248) 775-2995